Return & Exchange Policy

Mayberry Zen Gardens - 30 Day Return and Exchange Policy

 

 Thank you for shopping at Mayberry Zen Gardens. We appreciate your business and want to ensure your satisfaction with our products. Our 30-day return and exchange policy is designed to provide you with a hassle-free experience in the event that you need to return or exchange an item.

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1. Eligibility Criteria:

• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Customized or personalized items are generally not eligible for return or exchange unless they are defective or damaged.

2. Timeframe:

• You have 30 calendar days from the date you received your order to initiate a return or exchange.

3. Initiation Process:

• To initiate a return or exchange, please contact our customer service team at [customer service email/phone number].

• Provide your order number, a detailed reason for the return or exchange, and any relevant photos if the item is damaged or defective.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the item is defective.

• We recommend using a trackable shipping method to ensure the safe return of your item.

5. Refund/Exchange Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If eligible, your refund will be processed, and a credit will automatically be applied to your original method of payment. Exchanges will be processed promptly, and you will be provided with a new tracking number if applicable.

6. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us immediately. We may require photos as proof of the damage.

• We will replace the item or provide a refund, including return shipping costs, depending on the nature of the issue.

7. Exceptions:

• Certain items, such as gift cards, are not eligible for return or exchange.

8. Contact Information:

• For any questions regarding our return and exchange policy, please contact our customer service team at mayberryzengardens@gmail.com

 

Note: This policy is subject to change without notice. Please review our website for the most up-to-date information.